How do I cancel my subscription?

Paid by Credit Card

If you paid by credit card directly through our website then please follow these steps to cancel your account:

  1. Login to your Phonics Hero account
  2. Click on "Account" in the left menu
  3. Click "Unsubscribe" next to each child you wish to cancel.

Watch the steps here:

 

Paid by PayPal

If you paid for Phonics Hero using your PayPal account then you need to cancel your subscription directly with PayPal, as the recurring agreement is directly between you and them. To do this please take the following simple steps:

  1. Log in to your PayPal account
  2. Go to your 'Profile'
  3. Click 'My Money'
  4. Update your agreement in the "My pre-approved payments" section, our business name is Phonics Hero Limited

 

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Please Note: For both payment methods you can cancel your automatic payment at any time in the 6 month period. You will still have access to your Phonics Hero account for the remainder of your subscription, it just means that after the 6 months your account will expire. You can always re-subscribe!

 

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Having technical problems? Our Support Hero tool will help you fix it.

Still don’t understand or have a question? Contact us on: info@phonicshero.com.