Reset a Child Account and Transfer it to a New Student

We are happy for you to 'recycle' your Child Accounts within your subscription period.


You would use this feature in the following instances:

  • A student leaves your school and you want to use the account with a different child
  • A student has moved on from phonics and you would like to give it to a younger child


  1. Tick the box next to the student who no longer needs the account.
  2. Click the red 'Reset' button at the top.
  3. A message will appear asking you to confirm that you wish to do this, click "yes".
  4. Once you have seen a green box confirming the account has been reset, click on the child's username.
  5. A new window will open where you can edit the details to suit the new student i.e. name, password, class and level. Please note: it's a good idea to change the password so the old student can no longer access the content.
  6. Click 'Save' and the account is now setup ready for your new student.



Need additional accounts? Contact the Phonics Hero team on


Watch the steps here: 



Having technical problems? Our Support Hero tool will help you fix it.

Still don’t understand or have a question? Contact us on:

To access the Reset & Transfer features: Login > Manage Accounts > Manage Classes