My app just doesn't want to work

Sometimes things just need a little refresh to get them back on track. If you've already updated the app, try following these simple steps to help get your app back in working order:

  1. Delete the app.
  2. Clear the Cache. Find out how to do that by clicking here.
  3. Ensure your iPad/Android tablet's software is up to date.
  4. Download the app again: for iPads click here, Android users click here.

If this still does not work, please contact the team on