My credit card has expired and I can't renew

If your credit card recently expired and your account was therefore unable to automatically renew, you basically need to cancel the subscription and then resubscribe. Don't worry - doing this will not delete any of your child's progress or playing history. The following articles will help you do this:

  1. Cancelling your account
  2. Re-subscribing

If you have any questions or need any help with this, please get in touch with us via email on or by calling us on 02 8599 2821 (AU) / 97411672 (HK) / 020 3519 2536 (UK)